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Compliments and Feedback

Please tell us

We are always grateful when people write, email or tweet us to compliment our staff or our service. To send a compliment, or other feedback, please either:

1) Write to us at Department of Critical Care (E5), Queen Alexandra Hospital, Southwick Hill Road, Cosham PO6 3LY

2) Complete this customer service feedback here

3) Tweet @QAHospitalNews

Your views on the critical care department at QAH

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Your views can help people make important decisions about where they choose to receive treatment. On the NHS Choices website you can give feedback on our unit and hospital by clicking on the image to the right
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Check what is being said about our hospital and our unit. You can leave feedback here as well. Please remember to include 'intensive care' or 'critical care' or 'E5' if leaving feedback about your experience on our intensive care unit.
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Another way to leave feedback is here. Please click on the image to go directly to the feedback page for Portsmouth Hospitals NHS Trust

Awards - employee of the month

These awards are given to individuals who have made a significant contribution to Portsmouth Hospitals, either directly or indirectly related to patient care, by going beyond the call of duty and who exemplify our core values. 
  • An individual or group of staff who have given excellent care to a patient, relative or visitor.
  • Someone who regularly goes beyond the call of duty
  • A team member or manager who has done something amazing for their team or for their patients
  • A member of staff who always demonstrates PHT's values

If you would like to nominate one of our staff for this award, please click here

I am not happy about the service I or my relative is receiving on intensive care

If something is not right, please ask to see the consultant or nurse in charge of our intensive care unit. It is usually possible that we will be able to sort out any problems straight away.

What if I'm not happy to speak to the staff involved?

You can speak to the hospital's Patient and Customer Services Team (incorporation PALS). They are based at the main entrance of the hospital in the Health Information Centre, or you can call them on 0800 917 6039 or email PALS@porthosp.nhs.uk

Written complaints should be addressed to:

Chief Executive Trust Headquarters F Level Queen Alexandra Hospital Southwick Hill Road Cosham Portsmouth PO6 3LY 

More information about how to make a comment, compliment or complaint can be found here